Store Policies & FAQ
Shipping & Returns
Everything you need to know about shipping times, made-to-order merchandise, printed books, and digital downloads.
Shipping Policy
We ship worldwide! Shipping costs are calculated at checkout based on your delivery address and the items in your order.
Books
Our books ship from our fulfillment partner and are processed the next business day (orders placed Friday through Sunday ship on Tuesday).
US Book Shipping Options (via USPS — PO Boxes welcome)
- Standard: $6.50 flat rate — estimated 5–10 business days (USPS Media Mail)
- Priority: $13.50 flat rate — estimated 2–3 business days (USPS Priority Mail Flat Rate)
Apparel, Mugs & Merchandise
Our apparel, mugs, hats, and other merchandise are made to order just for you. Please allow 2–7 business days for production before your item ships, plus carrier transit time.
Ordering both books and merchandise? Because books and made-to-order merchandise are fulfilled from different locations, they will ship in separate packages and may arrive on different days. You will receive a separate tracking email for each shipment.
International Shipping
We ship internationally. International shipping rates and estimated delivery windows are shown at checkout.
Customs, Duties & Taxes: International orders may be subject to import duties, taxes, or customs fees imposed by your destination country. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.
Address Accuracy & Returned Packages
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the buyer, or goes unclaimed, the buyer is responsible for the cost of reshipping. Unclaimed returns are donated to charity after 30 days.
Lost Packages
If your package appears lost in transit, please contact us no later than 30 days after the estimated delivery date at ask.brilliantperspectives.com so we can investigate and help make it right.
Holiday Order-By Dates (US Delivery by December 23)
To receive your order in time for Christmas (by December 23 for US addresses), please place your order by:
| Item Type & Shipping Method | Order By |
|---|---|
| Merchandise (Apparel, Mugs, Hats, Candles, etc.) | Monday, December 7 |
| Books — Standard ($6.50) | Thursday, December 10 |
| Books — Priority ($13.50) | Thursday, December 17 |
International holiday cutoffs vary by destination — we recommend ordering by late November for international Christmas delivery.
Returns & Refunds Policy
Merchandise (Apparel, Mugs, Hats & Accessories)
Because all of our merchandise is custom made to order, all merchandise sales are final. We are unable to accept returns or exchanges for buyer’s remorse, ordering the wrong size, or color preference. Please check the size guide on each product page before ordering.
Books
We want you to love your books! Physical books are eligible for returns and exchanges within 30 days of delivery in new, unread, and resalable condition with a free prepaid return shipping label.
- Condition: Returned books must be in new, unread, and resalable condition.
- Return Shipping: We provide a free prepaid return shipping label for eligible book returns.
- Damaged or Incorrect Books: If your book arrives damaged or you received the wrong title, contact us within 30 days of delivery with your order number and a photo, and we will send a replacement or issue a full refund at no cost to you.
To start a book return or report an issue with your order, please reach out to our team at ask.brilliantperspectives.com with your order number.
Digital Downloads (eBooks, MP3s & PDFs)
Unused digital downloads that have not yet been downloaded or opened are eligible for a refund or exchange within 30 days of purchase. Once a digital file has been downloaded or opened, the sale is final.
eGift Cards & Store Credit
Brilliant Shop eGift Cards never expire, carry no fees, and can be used across multiple orders until the full balance is spent.
- How to redeem: Sign in with the email address that received the gift card to apply your balance in one click right inside your shopping cart, or enter your 16-character gift card code at checkout.
- Exclusions: Promotional discount codes (such as welcome offers) and existing gift card balances cannot be used to purchase other eGift Cards. If your cart contains both eligible items and an eGift Card, your gift card balance will apply only to the eligible items.
- Refund Policy for eGift Cards: An unused eGift Card ($0.00 spent) may be refunded to the original purchaser within 30 days of purchase. Once any portion of an eGift Card balance has been used, the eGift Card is non-refundable and cannot be redeemed for cash.
- Returns on orders paid with an eGift Card: If you return an eligible item paid for with a credit card and an eGift Card, your refund is credited back to your credit card first (up to the amount charged) and any remainder is restored to your eGift Card balance.
Refunds
Once your return or refund request is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or credit card company to post the refund to your account.
Order Changes & Cancellations
Because our books ship the next business day and merchandise goes into production quickly, we have a very short window to modify or cancel an order after it is placed. If you need to make a change, please contact us right away at ask.brilliantperspectives.com and we will do our best to help before your order is fulfilled.